Refund policy
Our return policy allows for returns/ exchanges within 7 days of delivery for a refund.
Products bought in the sale are ineligible for return. They can be only exchanged for a different size. Customized and altered products are ineligible for return.
Shipping charges or gift wrap packaging, if paid, will be deducted from your refund amount.
To start a return or exchange quickly, please call or WhatsApp us at +91 9257784498, or email us at hello@birdhouse.life with your order ID and the reason for the return. We'll handle everything from there!
When returning a product, please keep the following points in mind:
- All items must retain their original packaging and be in unworn, unwashed, and undamaged condition.
- To prevent damage during shipment, please cover the original packaging for proper protection.
- Return requests must be initiated within 7 days of receiving the product. To start a return, email us from your registered email at hello@birdhouse.life or contact us via WhatsApp at +91-9257784498.
- Processing your return request typically takes 5-6 working days after it has been initiated.
Partial/No refunds may be issued under certain circumstances (if applicable):
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Any item returned more than 7 days after delivery.
